Refund policy

Home Comforts offers Three months color fades guarantee of Bed Sheets if the color of the bedsheets fades in this period of time. We will exchange the bed sheet for a new one. In case we do not have the required design in our stock, we will exchange it with some other Bed sheets designs of your choice. All you have to pay the delivery charges of the exchange product.

Furthermore, All products purchased from https://homecomfortspk.com/ can be exchanged & returned within 7 days only if: 

  • The product is faulty, damaged, or defective at the time of delivery.
  • The Product does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to info@homecomfortspk.com  or calling at (+92 307 6716710) in case you want to raise a dispute.
  • You will be required to email photographic evidence of the defective item at to info@homecomfortspk.com within 7 days of purchase before any claims can be processed.

In case an item is found to be faulty or damaged, you will have to send the defective product back to Home Comforts within 7 days of purchase. Upon receipt, Home Comforts shall issue a replacement on the basis of photographic evidence and invoice.

There are certain scenarios where it is difficult for us to support exchanges. Such scenarios include but are not limited to the following:

  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has been tampered with.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.

A “refund” may only be issued if:

  • The customer cancels the order before Home Comforts starts processing the shipment.
  • The product does not match the original specifications of the product.
  • The shipment has been delayed due to unsystematic issues such as weather, logistic, political issues, etc. 
  • Home Comforts has the right to cancel orders for reasons such as - item is out of stock, or the credit card payment declined by the issuing financial institution.
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • Please be considerate when placing your order to choose the correct size, color, etc. of your product to avoid any returns for exchanges.

How long will it take to receive my replacement?

It will take between 5 and 15 days to send you the replacement depending on your product and location.

How long will it take to receive my refund?

The time required to complete a refund depends on the refund method you have selected. Once we have received your product, the expected refund processing times are as follows:

  • Easypaisa Cash Transfer: Within 3 working days
  • Bank Deposit: Within 3 working days

If you have any questions at all regarding our Returns Policy please reach out directly to us at info@homecomfortspk.com and one of our customer support specialists will help within 1 business day