Refund policy

30-Day Refund & Exchange Policy

At Home Comforts, we want every customer to shop with confidence and peace of mind. We carefully check our products before dispatch, but if you receive a faulty, damaged, defective, or incorrect item, we are here to help.

All products purchased from Home Comforts can be exchanged or returned within 30 days of delivery, subject to the conditions mentioned below.

Please note:
The customer will only have to pay the delivery charges for the exchange product.

When Can a Product Be Returned or Exchanged?

You can request an exchange or return within 30 days if:

  • The product is faulty, damaged, or defective at the time of delivery.
  • The product does not match the original specifications mentioned on our website.
  • The product received is different from what you ordered.
  • The product has a manufacturing issue.

To process your claim, you must notify us within 30 days of delivery by contacting us through email or WhatsApp.

Email: info@homecomfortspk.com
WhatsApp/Call: +92307-6716710

You may also be required to share clear photos or videos of the defective, damaged, or incorrect product along with your order details.

Return Process

If the item is found to be faulty, damaged, defective, or incorrect, you may be required to send the product back to Home Comforts. Once we receive the product and verify the issue, we will process your exchange, replacement, or refund according to the case.

Please make sure the returned product is in the same condition in which you received it, along with its original packaging, tags, labels, invoice, freebies, and accessories, if any.

Cases Where Exchange or Return May Not Be Accepted

We may not be able to process an exchange or return in the following cases:

  • The request is made after the 30-day time period.
  • The product is damaged due to use, washing, mishandling, or improper care.
  • The product has been tampered with.
  • The product is used, stained, altered, or not in its original condition.
  • Original packaging, tags, labels, invoice, freebies, or accessories are missing.
  • The customer ordered the wrong size, color, design, or product by mistake.
  • The product issue was not reported within the required time frame.

Refund Policy

A refund may only be issued in the following cases:

  • The order is cancelled before Home Comforts starts processing the shipment.
  • The product received does not match the original specifications.
  • The product received is faulty, damaged, defective, or incorrect, and replacement is not possible.
  • The shipment is delayed due to unavoidable circumstances such as weather, logistics issues, political conditions, or other operational delays.
  • Home Comforts cancels the order due to reasons such as item being out of stock or payment being declined by the financial institution.

Any product returned for refund must be unused, in the same condition as received, and in its original packaging.

Replacement Time

Once your claim is approved and the returned product is received, your replacement may take 5 to 10 days, depending on the product type and your location.

Refund Processing Time

Once your refund is approved, the processing time will depend on the refund method:

  • Easypaisa Cash Transfer: Within 2-3 working days
  • Bank Deposit: Within 2-3 working days

Please note that refund processing starts after the product has been received and verified by our team.

Customer Support

If you have any questions about our refund or exchange policy, please contact us at:

info@homecomfortspk.com
+92307-6716710

Our customer support team will respond within 24-Hours and guide you through the process.

At Home Comforts, your trust matters to us. We aim to provide quality products, clear policies, and support that makes your shopping experience safe and comfortable.